1) leadership invites colleagues at the same level to solve problems together.
· Collegial
· Horizontal
· Linear
· Lateral
2) Planning involves which of the following?
· Implementing necessary changes
· Determining rewards for goals achievement
· Motivating employees
· Analyzing current situations
3) Globaltech, a computer software company, is in the process of eliminating hierarchy levels in the organization. Globaltech has carefully analyzed all of the positions in the company and strategically determined which positions to keep. It plans to protect its most talented people and help the others with special attention. Globaltech is beginning to
· downsize.
· develop a new information system.
· complete its retirement plan.
· avoid cyclical hiring.
4) Two out of three companies said they had broadened their diversity programs recently as a result of
· Potential or actual discrimination lawsuits.
· Decreased cultural distinctions.
· Affirmative action.
· Globalization.
5) _________ trends regarding how people think and behave have major implications for management of the labor force, corporate social actions, and strategic decisions about products and markets.
· Technological
· Societal
· Economic
· Psychological
6) Advances in genetic engineering and biotechnology are expected to produce some food products that will become available year-round even in northern climates. These changes will provide grocers with an opportunity to reduce their shipping costs while at the same time, offering fresher produce to their customers. These advances are an example of changes in the
· technological environment
· ecological environment
· political environment
· economic environment
7) An organization with departmentalization that groups units around products, customers, or geographic regions is called a
· divisional organization
· matrix organization
· virtual organization
· centralized organization
8) The correspondence between actions and words that include characteristics such as honesty and credibility is known as
· integrity
· self-confidence
· knowledge of the business
· drive
9) _______ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.
· Leading
· Staffing
· Planning
· Organizing
10) Tactical planning would include which of the following?
· Human resources requirements
· Profit goals
· Return on investment
· Design, test, and install the equipment needed to produce a new product line
11) An aspect of the organization's internal environment created by job specialization and the division of labor is called
· specialization
· differentiation
· integration
· division of labor
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